Terms of Use

By creating an account or confirming a record on Customary Archive (Customary Archive) you agree to these terms. Customary Archive is currently a pilot.

What Customary Archive is, and is not

An Customary Archive Customary Union Record is a private record of what the people named in it have confirmed, with supporting evidence and a history of changes. It is not a government-issued marriage certificate and does not by itself establish statutory registration or legal marital status. “LL Vault record confirmed” means we reviewed the integrity of our own record and confirmation process, not that a marriage legally exists.

Verification

A one-time code shows that someone can receive messages at a phone number or email. It is not proof of identity. We show exactly which checks have been completed rather than a single “verified” label.

Your responsibilities

• Give accurate information and only record unions that really took place between adults who consented.
• Never enter someone's details to create a record without their knowledge. A partner must confirm for themselves; you cannot confirm for anyone else.
• Only upload evidence you are entitled to share.
• Keep your login secure. Do not store banking PINs, passwords or card security codes in Customary Archive.
• Do not misuse the service, including fraud, impersonation or harassment.

Confirmations, changes and disputes

Anyone named in a record may confirm, request a correction or dispute it. A disputed record cannot progress until we have looked into it. If a record changes after people confirmed it, they are asked to confirm again, and the change is logged with its old and new values.

Fees

Lodging a record has a one-off fee, shown before you pay. There is no yearly charge to keep a record stored. Fees are non-refundable once a record has been submitted for review, unless we decide otherwise or the law requires. Any future membership will be offered separately.

Suspension and closing records

We may suspend an account, or revoke or close a record, if we reasonably believe it is false, disputed, fraudulent or in breach of these terms. Owners can withdraw a record that is not yet confirmed.

Our responsibility

We work to keep Customary Archive accurate and available, but it is a pilot and is provided as is. To the extent the law allows, we are not liable for decisions made by relying on a record, or for losses we could not reasonably have foreseen. Nothing here limits rights you have under Zimbabwean law that cannot be limited.

Your information

See our Privacy Policy for how we handle personal information. Questions: [privacy contact email: set NEXT_PUBLIC_PRIVACY_EMAIL].

Governing law

These terms are governed by the laws of Zimbabwe.